by Cypago Team, March 21, 2024

time-icon 2 minutes read

Cypago is committed to exceeding expectations and delivering exceptional experiences. That’s why we’re excited to introduce our latest innovation: the brand new Support Portal. Launched on March 1st, this marks a significant step forward in our dedication to offering unparalleled assistance and transparency to our users.

Streamlining Support with Cutting-Edge Technology

Our new Support Portal, powered by Jira Service Management, represents a significant leap forward for us. It’s not just a platform; it’s a revolution in how we handle customer inquiries and issues.

Here’s why it’s such a big deal:

Efficient Issue Tracking

With our new portal, tracking customer issues has never been more efficient. We can now pinpoint and address concerns with lightning speed, ensuring that no problem goes unresolved for long.

Bid Farewell to Email Woes

Say goodbye to the days of lost emails and endless back-and-forth communication. Our Support email is being deprecated in favor of our centralized Support Portal. Now, everything is now consolidated in one accessible location, simplifying access and management for both our team and our customers.

Enhanced Transparency

We believe in transparency, which is why our portal allows customers to see tickets from their peers in the same organization. This fosters collaboration and ensures that everyone remains informed and engaged throughout the customer support process.

A Testament to Our Dedication

This launch isn’t just a milestone; it’s a testament to our dedication to providing top-notch customer service. We’re always looking for ways to improve, and this Support Portal represents the next chapter in our journey of growth and success.

We invite you to join us on this journey as we revolutionize the way we support our customers. With our new Support Portal, we’re setting new standards for efficiency, transparency, and customer satisfaction.

If you’re interested in learning more about our level of customer support, check out our G2 page.